Most leadership advice tells you to be more visible. What it doesn’t tell you is when to dial that visibility down, and why doing so might be the most important thing you do for your team.


A Tale of Two Leaders

Early in my career, I worked under two different leaders on similar consulting engagements. Both projects originated through the leader’s relationship with the customer. Both leaders wanted the project to succeed. Their approaches differed completely.

Kevin handled all aspects of the customer relationship himself. Escalations, updates, strategic conversations - he managed everything so the team could focus on delivery. His intention was good: protect the team from distraction.

The project succeeded. But the team’s ability to build their own relationships was cu…

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