Notes + Local AI: Simpler Than You Think (opens in new tab)

I got caught flat-footed twice by the same customer. I have an office hours call with them almost every week. For a couple of weeks in a row they asked the same question: any update on that issue from last month? I'd written it down both times. I just never turned it into a ticket. Office hours with active customers is some of the best feedback a startup gets. They're in the product, they know what's broken, and they're telling you directly instead of just quietly churning. When they point ou...