22 min readDec 5, 2025

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In 2026, a medium-sized fintech company with a history of poor customer onboarding, via one of the top AI agent development companies, deployed an AI agent to perform identity verification, regulatory compliance checks, and dynamic form-filling tasks that were previously done by a small human team.

In less than a month, onboarding time had decreased by 60 per cent, errors had been reduced to close to zero, and customer satisfaction scores had gone up substantially. This was not automation; it was the transition to goal-oriented autonomy, where AI agents perform multi-step processes, learn through interactions, and provide accurate, scalable results with little supervision.

With companies in all industries see…

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