OpenAI says its products are saving professional workers up to an hour a day, according to a survey, as the ChatGPT maker looks to shore up its position as the enterprise AI platform of choice amid a growing challenge from Google.
The poll of 9,000 workers across 100 companies found people are saving an average of about 40 to 60 minutes a day. The study included workers in communications, computer engineering, data science, and HR. Three-quarters of those surveyed said using AI has either improved the speed or quality of their work.
Meanwhile, the company said companies’ use of its tools has surged in the last year, with message volume growing eightfold since late 2024 and mo…
OpenAI says its products are saving professional workers up to an hour a day, according to a survey, as the ChatGPT maker looks to shore up its position as the enterprise AI platform of choice amid a growing challenge from Google.
The poll of 9,000 workers across 100 companies found people are saving an average of about 40 to 60 minutes a day. The study included workers in communications, computer engineering, data science, and HR. Three-quarters of those surveyed said using AI has either improved the speed or quality of their work.
Meanwhile, the company said companies’ use of its tools has surged in the last year, with message volume growing eightfold since late 2024 and more than 1 million businesses paying for its enterprise AI products.
OpenAI is hoping to corner the business AI market amid growing challenges on the consumer front, which is where most of its revenue comes from. Last week, the Wall Street Journal reported that chief executive Sam Altman had issued a “code red” to staff to speed up OpenAI’s development of ChatGPT, amid recent advancements in Google’s consumer AI product Gemini.
Meanwhile, an index by payments firm Ramp showed that about 36% of U.S. businesses are ChatGPT Enterprise customers, versus 14.3% for Anthropic. In November, the WSJ reported that Anthropic, which gets most of its revenue from B2B sales, is on course to turn a profit faster than OpenAI.
“If you think about it from an economic growth perspective, consumers really matter,” Ronnie Chatterji, OpenAI’s chief economist, said during a recent briefing, per TechCrunch. “But when you look at historically transformative technologies like the steam engine, it’s when firms adopt and scale these technologies that you really see the biggest economic benefits.”
Coding-related messages increased 36% for workers outside of technical functions, according to the survey, while 75% of users reported being able to complete new tasks they previously could not perform.