Got a problem? The Sandbox Corporation makes every effort to provide a seamless world-building experience, but occasionally issues occur. Please see our comprehensive troubleshooting guide, with more than 1015 scenarios covered.

Confused? Contact a customer service representative today*. Or, better yet, see below for our curated FAQ of common issues.

My Super-Earth Deluxe 3000 is late for delivery — I paid for FTL express shipping but it hasn’t left the home system yet.

Our pilots make every effort to deliver on schedule, but unforeseen circumstances can introduce delays — not limited to undetected black holes, pods of space whales, and existential panic in our workforce when faced with the endless night sky and the sudden certainty that they are a meaningless mote in a timeless, uncaring void. We’re working hard on resolving these issues. Meanwhile, read HERE about our wormhole delivery service, coming soon to a system near you.

Your sales team said you deliver anywhere but your pilot just called to say they don’t have enough fuel and dumped my planet at the edge of the galaxy. It’s literally sitting out there where anyone could take it. Not impressed.

As stated clearly in our Terms and Conditions (Section Z987 subparagraph J-2-Gamma), ‘anywhere’ is defined as any address within the galactic disk. Your registered address in the Small Magellanic Cloud is not currently serviced. As compensation, please enjoy a free meal on us at Dave’s Mysterious Space Ribs Shack.

Read more science fiction from Nature Futures

Guys there is so much lava, what the actual hell? Like there is no solid surface, it’s just volcanoes. Starting to think this is a colossal waste of money!

Oh dear! Sorry about that. The ratio of radioactive elements has been miscalibrated, and the heat from the decay products is melting your planet from within. Usually, we refer customers to our Theatrical Recreation department’s premium scenario: “Duelling your former master across a fiery hellscape to decide the fate of the galaxy” — but due to unsubstantiated accusations of inciting holy crusades, this option is unavailable. We will collect your world for repair.

My world is overrun by locusts!!! They are several feet deep. My dog drowned in them last week. You gotta help me.

Have you tried telling them to buzz off? Aha! A touch of levity to lessen the horror of literally drowning in an ocean of insects. This is due to improperly deploying your pre-mixed biosphere.

Solution:

1. Deploy the Emergency Mice pack in your quick-fix kit, which will eat all available plant matter, starving the locusts;

2. Before your emergency mice population becomes unmanageable, deploy the Emergency Cats;

3. Continue steps 1–2 through the food chain until your city-sized kaiju apex predator is of interest to our Cosmic Theme Park department, whereupon they will transport it off-planet free of charge (minus pacifying nuclear detonations);

(optional) 4. Reseed your locusts and begin the process again. We will compensate you generously for the inconvenience of frequent monster rampages. As our company motto says: “The kaiju space war is coming. Profit while you can.”

I gazed into the abyss that opened to the core of my world, and the abyss gazed back at me. I have seen the eye of the All Thing and must spread the word to all thinking & feeling minds.

You seem to have inadvertently accessed our Nietzschean Reckoning module. This system is currently in beta and has several known issues. We are dispatching a team at maximum FTL to seal the abyss. Please seek medical attention and for the sake of all living beings: do not listen to the voices, the terrible voices, they lie, they will devour your heart. Have a good day!