Some frequently asked questions

Is there a free trial?

Yep! It’s a 14-day free trial and includes all features with no credit card required. If you need more time, just let us know. After the trial is over, you’ll need to subscribe to one of our pricing plans to continue using Trunk.

Do I have to download anything?

Nope! Trunk runs in the cloud 24/7. All you need is a web browser to access Trunk—there’s nothing to install on your computer. More specifically, Trunk is a standalone web app that you can connect your sales channels to.

How long does setup take?

It only takes a few minutes to connect your sales channels assuming you already have matching SKUs.

What’s onboarding like? Is there a fee?

Nope! There’s also a walkthrough within Trunk that will help guide you through connecting your first sales channel. We’ll also be available by live chat if you need additional assistance.

Does Trunk work internationally?

Yes! For example, Trunk can connect with eBay UK and Australia and work with all international currencies.

Will Trunk be able to handle my large order volume or big sale days?

Yes, we should! Our largest customers are doing more than 50,000 orders per month.

Does Trunk play well with other integrations?

Yes! Many of our customers are using other integrations alongside Trunk. For example, Trunk can detect changes in stock levels made by other integrations and sync accordingly.

Does Trunk integrate with any fulfillment platforms like ShipStation or ShipHero?

Not yet but we have plans to! If you’ve already integrated them into your processes, Trunk should be able to play nicely with them.

What if I’m not yet using SKUs on my listings?

That’s fine! You can still connect your sales channels and add SKUs to your listings as you go. Trunk will automatically pick up on those and sync them to your inventory as you populate each SKU. For example, starting out, you might want to first add SKUs to your most high-volume listings since those might be more important to sync.

What if I have duplicate SKUs?

By default, Trunk doesn’t link duplicate SKUs (but we do support it). That means Trunk will link one unique SKU per sales channel and keep the other duplicates unlinked. You can later fix the duplicate SKUs and Trunk will automatically link them as soon as they become unique. If you do need to sync duplicate SKUs, we have a feature for that.

Will I need a separate subscription for each store on the same platform?

Nope, one subscription will cover all your sales channels! For example, if you needed to sync between 10 different Shopify stores, you will only need to pay for one subscription.

Does Trunk comply with GDPR?

Yes! We take your privacy and data very seriously. Please review our Privacy Policy for answers to your compliance questions and more.

Will Trunk support more e-commerce platforms in the future?

Yes! Our plan is to integrate with as many e-commerce platform as we can. We’re currently beta testing or have plans to integrate these in the near future:

• Abound
• ApparelMagic
• Bonanza
• Discogs
• Google Sheets
• Houzz
• Magento
• Michael’s
• NetSuite
• ShipStation
• Storenvy
• Wayfair

We need early adopters! If you’re interested in any of these platforms or want to suggest one not listed, please contact us or visit our feedback board.

Which platforms are currently supported?

• AIMS360
• Amazon (including Amazon Handmade)
• Bandcamp
• BigCommerce
• eBay
• Etsy
• Faire
• Google Shopping
• Limited Run
• QuickBooks Online
• Shopify
• Squarespace
• Square
• TikTok
• Tundra
• Walmart
• Wix
• WooCommerce
• Xero

More integrations coming soon!

How does syncing work?

Trunk keeps your stock levels synced no matter how or where the change happens. For example, you can manually adjust stock levels on one sales channel, receive an order on another platform, refund an order on a marketplace, and Trunk will be able to keep it all synced, just as you’d expect. That means there’s no need to specify a master inventory since Trunk goes by timestamped changes. Trunk essentially becomes the master.

How does Trunk determine which way to sync when I first connect my sales channels?

Trunk builds its own inventory and stock levels from your sales channels’ listings. That means the first sales channel you’ll want to connect is the one with the most accurate stock levels. Once Trunk has built its own inventory, it’ll then sync its own stock levels to any new sales channels you connect later on.

How quick is the syncing?

If your stock levels change due to an order, the sync happens in real-time. If you manually change stock, Trunk is still able to pick up on it but it can be a few seconds delayed depending on the platform.

What else does Trunk sync?

At the moment, Trunk only syncs stock levels and is really good at it (did we mention it’s in real-time?). We’re currently working on being able to sync listings and orders as well.

Am I allowed to have different titles, descriptions, prices, etc. on each sales channel?

Yes! Trunk doesn’t care about your listing content when it comes to syncing stock levels so feel free to keep them individualized for each platform you sell on. All you need to do is make sure the SKUs match, that’s it!

Can Trunk handle syncing manual stock changes?

Yes! Trunk can sync stock levels across your sales channels regardless of how they were changed. That means you can simply update stock levels on one of your sales channels which Trunk will then pick up on and sync right away to your other sales channels.

Can I do bundling and kitting within the same sales channel?

Yes, most definitely! Check this page out to learn more about how bundling and kitting works.

Does bundling and kitting work with dynamic configurations?

Sadly not yet. Each bundle must be static and always depend on the same components. For example, if your customers can build their own bundle, then each possible bundle configuration would need to have its own SKU so that you can then configure the proper dependencies within Trunk.

Does Trunk work with variants?

Yes! Trunk can sync stock levels between variants based on SKU just as you’d expect.

Can Trunk sync between multiple sales channels on the same platform?

Yes! For example, Trunk can sync inventory between any number of Shopify stores.

Is there an affiliate program?

Not yet but we’re in the early planning stages for one. Please fill out this form if you’re interested in becoming an affiliate with opportunities for recurring commission.

Still have a question? Check out the help section for more answers or chat with us