Figure 1: (a) Difficulties in understanding posts due to missing or assumed context, (b) need for standardization of posts (Figure 1 in M.J. Ferdous et al.).

Introduction

Social media sites such as Reddit, Facebook, and YouTube play a central role in how people exchange ideas, debate current issues, and build communities, with threaded discussions serving as a key mechanism for interaction across these platforms. These platforms are designed around visual structures: nested replies, indentation, spacing, and visual grouping allow sighted users to quickly scan conversations, identify relationships between posts, and decide where to engage. For blind users who rely on screen readers, accessing these conversations involves a fundamentally different interaction model. As shown in the accompanying video, screen readers present content linearly, reading one element at a time while the user moves through posts and interface elements using keyboard commands such as Tab and Shift+Tab. This linear, element-by-element experience sits awkwardly against the visual threading of replies, creating a clunky mismatch between how the conversation is visually structured and how it is revealed through speech. While this provides access to text, it does not preserve the visual organization that conveys conversational structure. Most accessibility efforts on the web focus on technical compliance. For example, in Figure 1(a), a reply references prior context that appears earlier in the thread, but that relationship is not explicitly conveyed. A blind reader must navigate sequentially through multiple preceding posts to reconstruct the missing context, making it difficult to understand the intent of the reply without significant effort. On the other hand, in Figure 1(b), for blind users relying on screen readers, such posts written in an informal, non-standardized style are difficult to interpret aurally, increasing the need for clearer, more standardized wording to support comprehension. As a result, this difference creates a gap between technical accessibility and conversational usability. In this blog, I address the findings from our recently published IJHCI paper “Understanding Online Discussion Experiences of Blind Screen Reader Users” where we examined how blind screen reader users experience and navigate online discussions, with a focus on challenges that extend beyond traditional notions of web accessibility.

Study Overview

Our findings are based on a qualitative interview study with 20 blind individuals who regularly participate in online discussions. Participants ranged in age from 30 to 60 and included both expert (8) and non-expert (12) screen reader users. All participants reported frequent use of platforms such as Reddit, Facebook, and YouTube for reading and contributing to discussions. We relied on in-depth, semi-structured interviews rather than log analysis or automated metrics. This approach allowed participants to describe their experiences, challenges, and strategies in their words (Figure 2). The goal was to capture not only what difficulties occur, but also why they occur and how users adapt to them in practice.

Figure 2: Illustration of the interview study process.(Figure 2 in M.J. Ferdous et al.)

Key Findings

1. Preference for Longer, Context-Rich Posts

A majority of participants (14 out of 20) reported a preference for longer discussion posts rather than short or minimal replies. This preference contrasts with common design assumptions that shorter content is always easier to consume. Participants explained that longer posts often restate context, clarify intent, and make explicit references to earlier points in the discussion. This reduces the need to navigate backward through a thread to recover missing information. Longer posts also help mitigate issues related to pronunciation errors, slang, or non-standard language, which can be difficult for screen readers to handle accurately. For these users, additional detail supports comprehension and reduces cognitive effort.

2. Difficulty Joining Ongoing Conversations

Nearly all participants (18 out of 20) described joining an already active discussion as particularly challenging. When a discussion has many replies, blind users often need to listen to a substantial portion of the thread before understanding the current state of the conversation. This process can take considerable time, especially when new posts continue to appear while the user is still catching up. Participants frequently described feeling out of sync with the conversation. By the time they felt confident enough to contribute, the discussion had often moved on, resulting in fewer responses to their comments. Two expert users reported fewer difficulties, attributing their success to extremely high speech rates and years of experience developing audio-based skimming strategies. However, these strategies require significant effort to acquire and are not representative of typical screen reader use.

3. Impact of Missing Context

All participants reported encountering posts that were difficult to interpret because they lacked sufficient context. Common examples included replies that referenced earlier comments without restating them, posts that relied on images or videos without description, and comments that implicitly addressed specific parts of an article without indicating which section was being discussed. When context is missing, blind users often attempt to navigate backward through the thread to locate the original reference. This process is time-consuming and cognitively demanding, and it does not always succeed. Participants noted that while searching backward, they sometimes forgot the original question or comment that prompted the search, further increasing confusion and frustration.

4. Limitations of a Single Screen Reader Voice

Some participants, particularly those with extensive screen reader experience, highlighted limitations related to how conversations sound. Listening to multi-person discussions through a single, uniform voice made it difficult to distinguish between speakers and reduced engagement. Participants noted that while basic access was available, the experience lacked the social cues present in face-to-face conversations or even audio chats. These users suggested that auditory differentiation, such as varying voice characteristics across speakers, could improve both comprehension and engagement. This finding suggests that once basic access barriers are addressed, experiential factors become increasingly important for long-term participation.

Design Implications

The findings point to several opportunities for improving conversational usability for blind screen reader users. These opportunities focus on reducing cognitive load and improving contextual awareness rather than solely improving access to individual elements.

• Thread summarization could help users quickly understand the main points of a discussion without listening to every post.
• Context-aware navigation could allow users to follow specific reply chains or sub-conversations more easily.
• Text normalization could convert slang, abbreviations, and informal language into more screen-reader-friendly forms while preserving original content.
• Auditory differentiation could improve speaker identification and conversational flow in multi-participant discussions. These directions build directly on participant feedback and reflect practical extensions of existing assistive technologies.

Conclusion

This study highlights that accessibility in online discussions involves more than making text readable by assistive technologies. For blind screen reader users, the primary challenge lies in understanding and participating in conversations that were designed around visual structure and rapid interaction. Addressing these challenges requires attention to conversational context, navigation, and cognitive effort. By examining the lived experiences of blind users, this work emphasizes the importance of designing discussion platforms that support not only access but also meaningful participation. As online discussions continue to shape public discourse, improving conversational usability is an essential step toward more inclusive digital spaces.

Reference

Md Javedul Ferdous, Akshay Kolgar Nayak, Yash Prakash, Nithiya Venkatraman, Sampath Jayarathna, Hae-Na Lee, and Vikas Ashok. "Understanding Online Discussion Experiences of Blind Screen Reader Users." International Journal of Human–Computer Interaction (2025): 1-31.