Building a Stateful IT Service Desk Agent with LangGraph on Amazon EKS (opens in new tab)

IT support teams face persistent challenge: employees expect instant answers to common questions (VPN setup, single sign-on troubleshooting, new-hire onboarding), but novel or complex issues still require human expertise. An AI agent that confidently answers, “How do I reset my VPN?” but hallucinates a response to “My IAM Identity Center session keeps expiring after last […]