(Image credit: Asus)
- Asus is investigating reports of issues with Ryzen 9800X3D CPUs
- These chips are failing in its 800-series motherboards, according to posts on Reddit
- This follows previous problems with the Ryzen 9800X3D in ASRock (and other) motherboards
Asus has issued a statement to acknowledge that it’s investigating reports of problems where Ryzen 9800X3D CPUs are failing with its 800-series motherboards.
VideoCardz noticed the statement, which comes following a cluster of recent reports on Reddit detailing i…
(Image credit: Asus)
- Asus is investigating reports of issues with Ryzen 9800X3D CPUs
- These chips are failing in its 800-series motherboards, according to posts on Reddit
- This follows previous problems with the Ryzen 9800X3D in ASRock (and other) motherboards
Asus has issued a statement to acknowledge that it’s investigating reports of problems where Ryzen 9800X3D CPUs are failing with its 800-series motherboards.
VideoCardz noticed the statement, which comes following a cluster of recent reports on Reddit detailing issues with these processors and Asus boards.
Asus informs us: "We are aware of recent reports concerning AMD Ryzen 7 9800X3D CPUs and Asus AMD 800-series motherboards, and we have initiated an immediate internal review.
"Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality. We are looking to provide timely solutions to ensure our products and services meet expected standards."
Obviously, it’s good to hear that the worries here are being directly addressed. What’s happening with these CPUs is that the reports (like this one on Reddit) indicate that they are dying and the system is failing to boot (naturally) with an error ‘Q-Code 00’.
In the meantime, pending the results of the review, Asus advises those who own an 800-series motherboard to update to the latest BIOS to "help ensure system stability".
That goes for all motherboards, of course – the latest BIOS should provide the most reliable experience running your PC components (not just the CPU). Although don’t confuse the ‘latest BIOS’ with any advance beta release – these aren’t fully tested, and may cause more problems than they solve.
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Stick to the latest full version, avoiding beta software, especially with something like the BIOS which is a sensitive area to be deploying technically still unfinished releases.
Analysis: a long-running saga
(Image credit: Shutterstock / aslysun)
If all this sounds familiar, it’s because there are long-running reports of problems with Ryzen 9800X3D processors falling over in this manner. In the past, these have been more of an issue with ASRock motherboards, although other brands have been hit – it’s just there’s a notable uptick right now with complaints around Asus boards.
Eventually, the problems with ASRock motherboards were put down to a "memory compatibility issue" with earlier BIOS versions, and that issue was fixed. Even so, after that fix, there have still been some 50 recorded cases of 9800X3D CPUs failing in the Reddit megathread about the problems with (mainly) ASRock boards. (A few of these past cases were Asus motherboards, too).
For some 9800X3D owners, the controversy continues to rage across social media posts, and there’s some unhappiness (to say the least) about pinning down the root cause.
Although the truth is this could be a complex issue with multiple causes. And don’t forget, the 9800X3D is the kind of gaming chip that’s going to be tinkered with and overclocked – perhaps substantially by enthusiasts – which could certainly make these kinds of failures more likely to happen. (Other Ryzen 9000 chips have been affected by this problem, I should make clear, but it’s mostly hitting the popular 9800X3D – perhaps partly due to its positioning with enthusiasts, as noted).
We can but hope that the investigation Asus is carrying out will shed some further light on the matter, especially seeing as there’s a newcomer taking the baton from the 9800X3D now. This is the even faster, higher clocked, Ryzen 9850X3D, which AMD has just announced is coming out next week – with a more tempting price tag than expected.
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Darren is a freelancer writing news and features for TechRadar (and occasionally T3) across a broad range of computing topics including CPUs, GPUs, various other hardware, VPNs, antivirus and more. He has written about tech for the best part of three decades, and writes books in his spare time (his debut novel - ‘I Know What You Did Last Supper’ - was published by Hachette UK in 2013).
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