Loughborough University
Lough-borough University
We partner with Loughborough University, one of the UK’s leading universities renowned for its academic excellence and student experience, to provide a full end to end 360 feedback service complete with coaching support for all students attending the university’s MBA, Strategic Leadership and Infrastructure Asset Management programmes. The 360 coaching programme is designed to help students identify their leadership development objectives for the programme and beyond.
We partner with Loughborough University, one of the UK’s leading universities renowned for its academic excellence and student experience, to provide a full end to end 360 feedback service complete with coaching support for all students attending the universi…
Loughborough University
Lough-borough University
We partner with Loughborough University, one of the UK’s leading universities renowned for its academic excellence and student experience, to provide a full end to end 360 feedback service complete with coaching support for all students attending the university’s MBA, Strategic Leadership and Infrastructure Asset Management programmes. The 360 coaching programme is designed to help students identify their leadership development objectives for the programme and beyond.
We partner with Loughborough University, one of the UK’s leading universities renowned for its academic excellence and student experience, to provide a full end to end 360 feedback service complete with coaching support for all students attending the university’s MBA, Strategic Leadership and Infrastructure Asset Management programmes. The 360 coaching programme is designed to help students identify their leadership development objectives for the programme and beyond.
We partner with Loughborough University, one of the UK’s leading universities renowned for its academic excellence and student experience, to provide a full end to end 360 feedback service complete with coaching support for all students attending the university’s MBA, Strategic Leadership and Infrastructure Asset Management programmes. The 360 coaching programme is designed to help students identify their leadership development objectives for the programme and beyond.
Challenges & Requirements
For many students, receiving 360 feedback can feel overwhelming, particularly if they are doing it for the first time. Loughborough University recognises that without 360 coaching support, participants might struggle to interpret their feedback in a balanced and meaningful way and then use it to develop clear and actionable development objectives.
The university required a fully managed bureau service that incorporates:
- A fully customised and branded 360 platform capable of hosting a range of 360 questionnaires
- A 360 feedback questionnaire design service to convert each programme’s learning objectives into an aligned question set
- Full management of the feedback collection process, including politely chasing users where needed
- Administration of all 360 feedback coaching session bookings directly with students
- A dedicated 360 feedback coaching programme enabling all students (approximately 40 per programme) to have their coaching sessions within two weeks of their reports being available
The Lumus360 Solution
To help students make sense of their 360 feedback and turn it into meaningful development objectives, Lumus360 provides a fully supported service. The university hands the entire process to us with confidence, knowing that both the feedback collation process and the 360 feedback coaching delivery are managed end to end.
A bespoke 360 platform was created for the programmes, providing students and their respondents with a simple and intuitive user experience. Each questionnaire is designed to provide feedback aligned to the programme they are on and the leadership level they are working at, ensuring that the feedback students receive directly supports their academic and professional development.
Throughout the feedback collection period, Lumus360 manages all communication with participants, including booking their feedback sessions, providing reminders where needed, and ensuring that reports are ready on time. This results in a smooth and consistent experience across all cohorts with minimal administrative burden on university staff.
Every student receives two individual virtual 360 coaching sessions delivered by experienced Lumus360 coaches. The first session helps students explore and interpret their feedback in a balanced and constructive way. The second session supports them in translating their insights into clear development priorities and an action plan they feel motivated to pursue. This follows our structured 360 feedback coaching approach.
Outcomes of the 360 Coaching Programme
The structured 360 feedback coaching approach enables students to engage confidently with their feedback, deepen their self-awareness, and take clear ownership of their development. As a result:
- Participants gain a strong understanding of the key messages within their 360 feedback reports and feel more confident interpreting both strengths and development areas
- Participants identify focused leadership development priorities that align with their academic goals and future career aspirations
- Every participant completes the programme with a personalised development plan
- Programme leaders benefit from a consistent, high quality experience across all cohorts