Pneuma Solutions - Monday, February 2, 2026 at 7:23 PM
Introducing Session Recording in Remote Incident Manager. Now Available in Open Beta
Recording remote sessions should not require multiple tools, complicated workflows, or inaccessible software. Until now, capturing a complete and usable recording of a remote support or training session often meant juggling screen sharing apps, audio tools,
and manual setup.
Remote Incident Manager changes that. Remote Incident Manager now includes built-in session recording.
Pneuma Solutions - Monday, February 2, 2026 at 7:23 PM
Introducing Session Recording in Remote Incident Manager. Now Available in Open Beta
Recording remote sessions should not require multiple tools, complicated workflows, or inaccessible software. Until now, capturing a complete and usable recording of a remote support or training session often meant juggling screen sharing apps, audio tools,
and manual setup.
Remote Incident Manager changes that. Remote Incident Manager now includes built-in session recording.
How It Works
This feature allows you to record the full audiovisual output of the remote computer along with the voice conversation during the session. Everything is captured in a single recording.
When the session ends, the recording is automatically saved to your local computer. There is no waiting, no exporting, and no additional configuration required.
Session recording is handled entirely on-device. Recordings are not processed in the cloud and are not stored on third-party servers. You retain full control of the recording file from start to finish.
What Gets recorded
- The remote system’s audio and visual output
- The voice conversation during the session
There is no background uploading, no external storage, and no dependency on additional services.
Privacy, Control, and Cost
Session recording in RIM is completely free for all users, including after the Open Beta period ends. Because recording is processed locally, there are no infrastructure costs passed on to customers.
This design also ensures maximum privacy and control. You decide where the file is stored, how it is shared, and how long it is retained.
Who It’s For
Session recording is ideal for:
- Remote support and troubleshooting
- Training and instruction
- Quality assurance and documentation
- Product demonstrations
It can also be used for personal scenarios, such as helping a friend or family member and keeping a record of the session for later reference.
Session recording is available now in Open Beta. We invite you to try it out and share your feedback as we continue refining the feature.
Try It and Tell Us What You Think!
David Goldfield,
Blindness Assistive Technology Specialist
If you need help using your assistive technology learn about my training services by visiting
Am Yisrael Chai
The Nation of Israel Lives!
Subscribe to the Tech-VI announcement list to receive news, events and information regarding the blindness assistive technology field.
Email: tech-vi+subscribe@groups.io
Pneuma Solutions - Monday, February 2, 2026 at 7:23 PM
Introducing Session Recording in Remote Incident Manager. Now Available in Open Beta
Recording remote sessions should not require multiple tools, complicated workflows, or inaccessible software. Until now, capturing a complete and usable recording of a remote support or training session often meant juggling screen sharing apps, audio tools,
and manual setup.
Remote Incident Manager changes that. Remote Incident Manager now includes built-in session recording.
How It Works
This feature allows you to record the full audiovisual output of the remote computer along with the voice conversation during the session. Everything is captured in a single recording.
When the session ends, the recording is automatically saved to your local computer. There is no waiting, no exporting, and no additional configuration required.
Session recording is handled entirely on-device. Recordings are not processed in the cloud and are not stored on third-party servers. You retain full control of the recording file from start to finish.
What Gets recorded
- The remote system’s audio and visual output
- The voice conversation during the session
There is no background uploading, no external storage, and no dependency on additional services.
Privacy, Control, and Cost
Session recording in RIM is completely free for all users, including after the Open Beta period ends. Because recording is processed locally, there are no infrastructure costs passed on to customers.
This design also ensures maximum privacy and control. You decide where the file is stored, how it is shared, and how long it is retained.
Who It’s For
Session recording is ideal for:
- Remote support and troubleshooting
- Training and instruction
- Quality assurance and documentation
- Product demonstrations
It can also be used for personal scenarios, such as helping a friend or family member and keeping a record of the session for later reference.
Session recording is available now in Open Beta. We invite you to try it out and share your feedback as we continue refining the feature.
Try It and Tell Us What You Think!
David Goldfield,
Blindness Assistive Technology Specialist
If you need help using your assistive technology learn about my training services by visiting
Am Yisrael Chai
The Nation of Israel Lives!
Subscribe to the Tech-VI announcement list to receive news, events and information regarding the blindness assistive technology field.
Email: tech-vi+subscribe@groups.io