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Every developer understands technical debt. You take a shortcut under deadline pressure, ship it, and tell yourself you'll refactor later. Later never comes. The shortcut starts interacting with other shortcuts. The codebase gets harder to change. Eventually, the accumulated shortcuts cost more to fix than doing it correctly would have cost in the first place. Most developer-founded businesses carry an identical problem that nobody gives a name to. Call it operational debt. It works the same ...
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