Last year, our team spent three days debugging why traces from a critical payment service weren’t appearing in DataDog. This service processed ~15,000 orders daily—roughly $200K in transactions. The service was running, logs showed successful transactions, but the APM dashboard was empty. No traces. No spans. Nothing.

For three days, we couldn’t answer basic questions: Was the payment gateway slow? Were retries happening? Where was latency hiding? Without traces, we were debugging blind—adding print statements to production code, tailing logs, guessing at latency sources.

The breakthrough came when someone asked: "Can we just run the same setup locally and see if traces actually leave the application?"

We couldn’t. DataDog requires cloud connectivity. The local agent still ne…

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