Howdy, looking input on ideas for features or improvements:

I’m using Obsidian effectively as an IT Support ticketing system. Daily notes are automatically generated with folder scheme: YYYY/MM/YY-MM-DD.md.

I’m looking into integrating timers that need to automatically deduct one time entry from another, ie pause one, start and stop another, resume the original and then have it automatically complete the decimal hours.

https://imgur.com/a/Ih1RVX7 For pictures.

The spreadsheet at the end is auto populated using DataviewJS magic. The tags and ticket numbers are all searchable with a single click so you can go back and look through past work that was done easily. I also have summary end of month and end of year ticket timetables that provide all of the tickets organised by date automatically.

I hope to be able to implement the timer system by end of year (we get quiet during the Christmas break). Just figuring out the workflow for it basically.

Hoping for some ideas or input into workflow improvements. It works pretty well currently but does require the exact time entry structure, although it does allow for page breaks and paragraphs within the time entries themselves.

Dataview code if you’re interested:

```dataviewjs const content = await dv.io.load(dv.current().file.path);

// Extract only the "Time Entries" section const match = content.match(/# Time Entries([\s\S]*?)# Tickets Worked On/); if (!match) { dv.paragraph("No 'Time Entries' section found."); return; }

const section = match[1].trim().split("\n");

let rows = []; let currentTime = null; let currentTicket = null; let currentEntry = []; let currentTags = []; let totalMinutes = 0;

function pushRow() { if (currentTime && currentTicket) { // calculate minutes from time range const [start, end] = currentTime.split("-").map(t => t.trim()); let minutes = 0; if (start && end) { const parse = s => { const h = parseInt(s.slice(0, -2), 10); const m = parseInt(s.slice(-2), 10); return h * 60 + m; }; minutes = parse(end) - parse(start); if (minutes > 0) totalMinutes += minutes; }

 const decimalHours = (minutes / 60).toFixed(2); const ticketLink = `[${currentTicket}](obsidian://search?query=${encodeURIComponent(currentTicket)})`; const tagLinks = currentTags.map( t => `[${t}](obsidian://search?query=${encodeURIComponent(t)})` ); rows.push({ Ticket: ticketLink, "Time Taken": currentTime, "Tags": tagLinks.join(" "), "Time Entry": currentEntry.join("\n"), "Decimal": decimalHours }); } 

}

for (let line of section) { line = line.trim(); if (!line) continue;

if (line.startsWith("###")) { pushRow(); currentTime = line.replace(/^###\s*/, ""); currentTicket = null; currentEntry = []; currentTags = []; continue; } if (line.toLowerCase().startsWith("#t")) { pushRow(); const parts = line.split(/\s+/); currentTicket = parts[0]; currentTags = parts.slice(1); currentEntry = []; continue; } if (currentTicket) { currentEntry.push(line); } 

}

pushRow();

// Add total row const totalHours = (totalMinutes / 60).toFixed(2); const target = 7.6; const diff = (totalHours - target).toFixed(2);

rows.push({ Ticket: "TOTAL", "Time Taken": "", "Tags": "", "Time Entry": ${totalHours} hours (target ${target}), "Decimal": diff > 0 ? +${diff} : diff });

dv.table( ["Ticket Number", "Time Taken", "Tags", "Time Entry", "Decimal"], rows.map(r => [r.Ticket, r["Time Taken"], r["Tags"], r["Time Entry"], r["Decimal"]]) ); ```