The Intercom Blog intercom.com

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

What really matters when evaluating AI Agents for customer service?
intercom.com·3h
How we develop pricing and packaging at Fin
intercom.com·2d
Ready for your busiest day: How we scale
intercom.com·3d
Agents can do the work
intercom.com·4d
Operator: A look under the hood
intercom.com·1w
Meet Operator: An Agent for your customer operations
intercom.com·1w
The ultimate guide to knowledge management for your Sales Agent
intercom.com·1w
Today Intercom becomes Fin
intercom.com·1w·Hacker News, Hacker News
How we turned support into a revenue engine at Intercom
intercom.com·2w
Building outcome-based pricing for Fin for Sales
intercom.com·2w
Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent
intercom.com·2w
AI is the answer to the sales growth-without-headcount problem
intercom.com·3w
Introducing the Sales Agent Blueprint
intercom.com·4w
Announcing Fin for Sales: A new role for Fin Customer Agent
intercom.com·4w
AI is approving our pull requests: Here’s how we made it safe
intercom.com·4w
The hardest percentages
intercom.com·5w
From swarms to product: Turning customer signals into scalable features
intercom.com·5w
Never stop disrupting yourself; introducing the Fin API platform
intercom.com·7w
Announcing Fin Apex: The age of vertical models is here
intercom.com·8w·r/MachineLearning
Announcing Monitors: Opening the AI black box
intercom.com·8w

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