Salesforce launches Help Agent and Agentforce Commerce for autonomous customer service (opens in new tab)

Salesforce has introduced Help Agent, a prepackaged solution built on the Agentforce platform designed for rapid deployment of autonomous customer service. This tool allows organizations to connect AI agents to company knowledge bases and communication channels like web, text, and voice within minutes. Unlike traditional chatbots, these agents utilize the Atlas Reasoning Engine to plan and execute multi-step workflows independently. <a href="