Service Request #5: Is My Car in a Lot of Trouble? (opens in new tab)

A brightly lit, entirely empty 7-Eleven parking lot in Brooklyn looked like a miracle to Kelly Prime. The 99% Invisible editor and her friends just needed a quick spot to leave their 2011 Mazda 6 while grabbing takeout next door. Fifteen minutes later, the car was gone. Assuming it was stolen, Prime asked the store