Personalization and Evaluation of Conversational Information Access (opens in new tab)

Conversational interactions have reshaped information retrieval systems, as users increasingly favour direct answers over traditional hyperlinks. To build reliable Conversational Information Access (CIA) systems that account for personal context, this thesis addresses challenges: (1) personal context extraction, (2) personalized response generation, and (3) effective and interpretable system evaluation. First, we tackle personal context extracti...