Cisco conversational AI powered by Amazon Lex (opens in new tab)

The new open-source Amazon Lex connector for Cisco Webex Contact Center enables organizations to deploy AI-powered virtual agents within their existing Cisco environment without costly rebuilds, delivering natural voice interactions across 25+ languages while maintaining current workflows and systems. This integration combines AWS AI services including Amazon Lex, Amazon Polly, and Amazon Bedrock with Cisco's contact center platform to provide immediate customer responses, reduce wait times, ...