The Meta AI Account Recovery Incident Wasn’t Just a Chatbot Problem (opens in new tab)

When people hear about hackers “asking an AI chatbot” to help them take over Instagram accounts, the instinctive reaction is to file it under prompt injection, jailbreaks, or “the model got tricked.” That may be the wrong lesson. According to reporting from 404 Media, hackers claimed they used Meta’s AI support chatbot to gain access to high-profile Instagram accounts by asking it to change the email address associated with the target account. The reported incidents coincided with several hig...