Why Inedo Doesn’t Have a Support Team: It’s Everyone’s Job (opens in new tab)

Inedo has exactly zero tech support reps and there’s no phone number to call for help. A lot of our users and new employees are surprised by this. How can an established, B2B software company have no dedicated support team? You mean to say that when something goes wrong, we can’t jump on a phone call together? We do provide our users with great support. In fact, our support is why so many users buy and renew. In this article, I’ll explain traditional B2B tech support, my own perspective as In...