YouTrack Helpdesk Now Includes Customer Groups (opens in new tab)

YouTrack 2026.2 introduces customer groups in YouTrack Helpdesk, helping B2B support teams tailor the support experience to different customers. Teams can manage tickets by company, team, or organization, maintain different SLAs, assign support agents to specific groups, and apply customer-specific rules. Multiple reporters from the same group can share tickets, follow updates, comment, and stay […]