This One Thing Could Cost You 1/3 of Your Customers | Human-Centered Change and Innovation (opens in new tab)

GUEST POST from Shep Hyken If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S. consumers if they had ever stopped doing business with a company or brand because self-service options were not […]