Turning the Customer Experience Trifecta into a Sure Thing | Human-Centered Change and Innovation (opens in new tab)

GUEST POST from Shep Hyken If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, and third, and in the specific order. The payout is typically big because, while it’s simple in theory and easy to explain, […]