166. From founder-led to process-driven: how to build a culture that scales (opens in new tab)

In this episode, Ginny Critcher talks with Ben French, leadership development consultant and business coach, about what it really takes to transition an organisation from founder-led to a more structured, process-driven way of working. Drawing on their shared experience working with a global football organisation, Ben and Ginny explore the tension between preserving the culture that made a company successful and introducing the processes needed to help it grow — or survive contraction. They d...