Less Toil, More Flow - Automating the Path from Request to Implementation (opens in new tab)

My organisation recently underwent a major restructuring. In a matter of weeks, my team doubled in size and multiplied its responsibilities: we went from supporting a handful of AWS accounts to owning infrastructure across several product lines and (together with other infra teams) being in charge of multiple cloud providers, supporting hundreds of engineers distributed across countries. With the reorganisation came changes we didn't choose. One of them was moving from Jira to Linear (which h...