Agentic AI Implementation Runs Through Change Control (opens in new tab)

There’s been a big mis-selling in Agentic AI implementation. People compare its implementation to software enablement. But this breaks when the agent can change a workflow. The agent approves a refund, opens an incident, updates a customer record, begins onboarding for a new customer, or escalates a support ticket. At that point a training calendar and a Slack message are not enough for a rollout plan. It needs a change record. Enterprise AI adoption has a naming problem. Work ‘adoption’ gets...