Knowledge Base Software for B2B Support: Architecture, API Design, and AI Readiness (opens in new tab)

Most teams don't struggle to choose a knowledge base. They struggle to choose the right one for how they actually operate. The decision looks straightforward on the surface. You compare editors, check how the widget looks, skim the search experience, and confirm that articles are easy to publish. For smaller teams, that's often enough. The knowledge base is a publishing tool, and the main job is getting useful content in front of customers quickly. That assumption breaks down as support becom...