Email Triage Taxonomies for LLM Classification (opens in new tab)

The most important design decision in an email classifier isn't the model — it's the label set, and here's the one I keep coming back to: You triage email into one of four categories: URGENT — production incidents, executive requests; reply within 1 hour ACTION — code reviews, meeting follow-ups; reply same day FYI — informational, no response needed NOISE — newsletters, marketing, automated notifications From: {sender} Subject: {subject} Snippet: {snippet} Return ONLY the category name. Noth...