From Chatbot to Mailbox: Persistent Agent Memory in Threads (opens in new tab)

Day 1, 4:02 p.m.: a customer asks your agent a billing question and gets an answer. Day 6, 9:30 a.m.: they reply "actually, that didn't work." If your agent lives in a chat widget, that second message starts from zero — the session died with the tab, the context is gone, and the customer gets to repeat themselves. If your agent lives in a mailbox, the reply arrives inside the conversation, with the full history attached by the protocol itself. That's the argument in one before/after: chat ses...