Rate-Limit Your Own Agent Before Someone Else Does (opens in new tab)

0.1%. That's the complaint rate that puts an email-sending account under review on Nylas Agent Accounts — one spam report per thousand sends. At 0.5%, sending is paused outright. For bounces, the review threshold is 5% and the pause kicks in at 10%. These aren't suggestions; they're enforced by the platform, and a pause doesn't clear itself on a timer — you have to contact support with evidence of a fix. Here's my position: those numbers shouldn't be your rate limit. They should be your last ...