Restricting Attachments in Agent Inboxes (opens in new tab)

Three fields on a policy decide which attachments ever reach your email agent: { "name": "Locked-down agent inbox", "limits": { "limit_attachment_size_limit": 26214400, "limit_attachment_count_limit": 20, "limit_attachment_allowed_types": ["application/pdf", "image/png"] } } Size (that's 25 MB in bytes), count per message, and an allowlist of MIME types. POST that to /v3/policies, attach the resulting policy_id to a workspace, and every Agent Account in the workspace enforces it on inbound ma...