Runbooks in Minutes: An On-Call Incident Copilot with HazelJS (opens in new tab)

When production blinks, engineers reach for logs, metrics, and runbooks—not another generic chatbot. A useful incident copilot classifies impact, surfaces the right playbook, and drafts customer-safe language without pretending it replaced your paging system. The core idea: separate triage facts from comms tone—two agents, one supervisor, fixtures first—then swap in real data sources. What we are building Severity triage — structured tool output (component, customer impact, suggested severity...