Building ReefWatch, a Coral-Powered Production Triage Agent (opens in new tab)

Production incidents almost never break in one place. The alert fires in one tool. The broken deploy is in Netlify. The suspicious change is in GitHub. The stack trace is in Sentry. The human context is in Slack. The runbook is in Notion. The "is this actually paging someone?" answer is in PagerDuty. A normal chatbot can sound helpful in that situation. It can say things like "you should check your recent deployments" and "look for related errors in Sentry." But that is not triage. That is a ...