Scaling AI-Driven Conversations from 10K to 100K While Maintaining Real-Time Consistency (opens in new tab)

by Ashima Kochar and Deepak Mali. In our Engineering Energizers Q&A series, we highlight the engineering minds driving innovation across Salesforce. Today, we spotlight Ashima Kochar, Lead Software Engineer in Service Cloud, whose team developed the Conversation Storage Service (CSS), a near-core platform that persists digital engagement conversations. Explore how the team evolved CSS beyond […] The post Scaling AI-Driven Conversations from 10K to 100K While Maintaining Real-Time Consistency ...