MS Exchange Account Keeps Disappearing (opens in new tab)

I use a Windows app called AkrutoSync to connect MS Outlook to my Android phone (I have an A36 5G). It connects through an MS Exchange account to their servers. Everything works great most of the time. But since I moved to a new phone the Exchange account keeps getting deleted somehow. Plus the option to create a new Exchange account won't show until I reload GMail, which seems to fix the Exchange issue. I have no idea what's going on, and neither does AkrutoSync tech support. Anyone have... ...