Why Training Employees Pays Off Twice (opens in new tab)

Companies invest millions in employee training, yet the payoff often seems uncertain. A new study suggests the problem may be what organizations measure: most overlook the impact on managers. Researchers tracked a 16-week upskilling program at a Colombian government agency and found frontline output rose 10%, while help-seeking emails dropped—freeing managers to focus on strategic work. These “spillover effects” accounted for nearly half the program’s total benefits, making training far more ...