A Case Against Chat Support (opens in new tab)

My Apple Watch has been acting up ever since I changed the region of my Apple Account. The Apple Watch app refuses to download any music to the watch, no matter what I do. So, as a tech support person myself, I decide to contact Apple Support about it. Here is how it went: We start at 15:15. I share detailed information about the issue and the troubleshooting steps I have already tried. I can’t upload a screen recording of the problem because their interface doesn’t support the file format. T...