The Context Gap (opens in new tab)

What We Lost When We Sent the Work Away When we sent manufacturing to China, India and the Philippines, we divested from the opportunity to learn, iterate, fail and improve. We eliminated critical feedback loops, a requisite for capturing and documenting procedural knowledge. We dissolved communities of practice that essential sources for process knowledge. And crucially, thanks to gapping holes in the end-to-end process knowledge fabric, we stopped investing in the knowledge infrastructure r...