From Build to Adoption: A Playbook for Driving Platform Migration (opens in new tab)

What 18 months of building an internal platform — and driving tenant adoption — have taught me. The common mistakes, and six phases for doing it right.The strange quiet after launchSix months after we built and launched an internal platform, I thought adoption would be easy. The reality couldn’t have been more different. Adoption often takes longer than expected because tenant teams already have working systems, and migration carries real cost. The new system is working. The integration guide...