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This post was provoked by a recent installment of ’s excellent newsletter, : thecommunitynerd.com The Maintenance Crew Problem What if your engaged users are actually infrastructure, not audience? You should read it yourself and come back here to compare notes. To summarize, Jillian is proposing that the people we often think of as the community (people who are active) are actually the infrastructure that allows communities to function. ( is an important theme of her newsletter.) Community ma...