How AI agents are turning enterprise apps into decision systems (opens in new tab)

Last year, I worked with an enterprise leadership team that had made significant investments in its piloting of generative AI in areas such as customer service, IT operations, and productivity workflows. On paper, the organization appeared ahead of the curve. Employees were using copilots. Business units were experimenting with AI assistants. Executives were tracking AI […] The post appeared first on <a href="