How AI-Driven Commerce Redefined Holiday Shopping (opens in new tab)

Salesforce’s latest snapshot of Cyber Week 2025 paints a picture of a global shopping season that’s not just roaring back but reshaping itself entirely around AI-guided buying behavior. It feels almost inevitable at this point — shoppers lean on mobile devices more than ever, retailers rely on AI to smooth out every rough edge of the customer journey, and Cyber Week becomes less of a peak shopping event and more of an always-on stress test for digital commerce at scale. The headline numbers a...