FAQs are not the answer (opens in new tab)

Everybody loves to hate Frequently Asked Questions, or FAQs. More often than not, technical writers pale and stagger at the sight of hefty, unsorted FAQs, as if they were beholding a writhing mass of primal chaos. Others value their pragmatic qualities: FAQs, they say, lower the bar to contribution and are good fuel for LLMs and search engines. My opinion is that FAQs pose a problem only when there’s no strategy around their usage.