No Excuses (opens in new tab)

Chuck has been meeting with local leaders across the country for the last several months in closed door conversations. One question he often asks these elected officials and city staff is "What do you wish people understood better about your job?" He consistently receives a very similar set of answers: "We wish the public understood how difficult this job is." "We wish people grasped how limited our resources are." "We wish people appreciated how much we do and had a little more patience." .....