What Customer Service Should Mean for a City (opens in new tab)

Sometimes, our can get caught up in an ineffective mindset while managing cities, where they take on the role of a customer service representative. While it comes from a place of wanting to be helpful, it’s not always the best approach our cities should be taking. In this episode of the , host Chuck Marohn discusses subsidiarity versus the customer service mindset we tend to see in city halls. Subsidiarity holds that it matters less what decision is made and more who makes the decision—in oth...