Beyond the Org Chart: Why Your SRE Team Needs a Membrane, Not a Silo (opens in new tab)

In 2023, my organization stopped functioning. Not gradually, but with the suddenness of a system hit by a cascade of unbuffered change. We had just absorbed several acquisitions, each bringing its own definition of urgency. Our engineers were drowning. TOIL—the repetitive, manual, interrupt-driven work that erodes engineering value—climbed to a staggering 83.9%. We were running … The post appeared first on .