Skill #28: Researching as a Tech Writer | The Not-Boring Tech Writer | Episode 28 (opens in new tab)

All of the help resources tech writers create, such software documentation, video tutorials, or blog posts, require research. Imagine creating a document to explain a new feature before, say, even understanding how customers actually use the feature. Tech writers use several different resources to research the information they need, including conversations with developers and support and reviewing support tickets. But, if you’re like many writers, we’ll often seek too much information and fac...