You’re Not Listening - by Kate Murphy (opens in new tab)

Being a great listener when people speak. Deep insights about understanding, connection, helping people express themselves, overcoming assumptions, the ethics of gossip, and more. Specific techniques for the support response, encouraging elaboration, and keeping it balanced. You can’t be ethical without being a good listener. When people say, “I can’t talk right now,” what they really mean is “I can’t listen right now.”