Slack AI: The Path to Multi-Cloud (8 minute read) (opens in new tab)

In early 2023, Slack faced a foundational challenge: serving Large Language Models (LLMs) at enterprise scale with the security, reliability, and performance our customers expect. Over three years, we evolved from basic infrastructure to orchestrating a sophisticated multi-cloud architecture. We didn’t just want shiny new models; we needed a system resilient to regional outages and…